Shipping, Returns, Exchanges and Refunds
Please know, if you have any issues with your order, we'll work hard to make it right. 🙌
We have a highly trained team of experts (who also happen to be amazing) who are standing by to help you out with your order. That's Stacey, Liz and Katie ~ they've all had years of experience in Customer Care and they genuinely want to help you and your order in any way they can.
To return an item to us, please let us know within 14 days from receiving your order. You can return an item from your order to us here.
All orders are shipped, tracked and delivered by WNDirect and BPost.
When you place an order, we'll estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Items purchased at full price
If you wish to exchange or return an item, please visit our Return an Item page here. you have 14 days from the day of receipt to notify us of your wish to exchange or return. At that point we will provide you with a return authorisation number and you will have further 14 days to get the item back to us. If we do not receive the item back to our warehouse within 14 days of authorisation we reserve the right to authorise a refund or exchange.
Please kindly note that if we do not receive the item back to our warehouse within 14 days of authorisation we will not be able to offer a refund or exchange.
Please kindly allow up to 10 days for your return items to be processed once received by our warehouse. Once processed, if your items were returned in their original sellable condition (tags attached, items unworn and unwashed and in original undamaged packaging) we will arrange your refund (within 14 days) or exchange.
Items purchased on an offer
Any items bought with a coupon, discount, or any other offer are not eligible for a refund and are final sale. We can offer exchanges into different sizes should your item bought on an offer does not fit and if there is nothing you like to exchange into at that particular time we would be delighted to offer store credit for a purchase at a later date.
Returning an item - who pays the shipping costs
If you are returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you. You can return an item right here.
Items shipped to you in error
If you are returning to us items which have been shipped to you in error, we would gladly cover the shipping cost of those back to our warehouse and the shipping cost of the correct item to you.
When can I expect to receive an eligible refund?
You should expect to receive your refund within a few calendar days of your item being received in our warehouse. We will honour all refunds if you let us know within 14 days of purchase and when the item is received back it is in a saleable condition within 14 days of return authorisation.
If you need to return an item, please go the return an item page.